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    Brittany P.

    Hi Philip,

    Does it swing from side to side at the base or top cradle? If it is the base, you may have a defective unit that we are more than happy to replace for you. 

    If it is the top cradle please make sure the locking ring is tightened! 

    Fill out this link and we can send you a replacement: https://www.iottie.com/support/customerservice 

    Thank you!

    Best,

    Brittany P.

    iOttie, Inc. 

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