Thank you for your comment and sorry for the inconvenience with your mount.
If you have a Black/Matte phone case, the auto sense feature will not detect the phone, so you will need to put your phone closer in order for the mount to sense it. We have provided a reflective sticker that you can place on the back of your phone to help to resolve this issue, although this is optional.
If the above suggestions do not help, please contact us directly at firstname.lastname@example.org if not already, so that we can troubleshoot this for you.
iOttie Customer Satisfaction Team
Mine stopped working as well. I wiped unit and sensor with a damp cloth . Works again
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