Brittany P. July 30, 2018 16:27 Updated Please follow this link to fill out a request for a warranty replacement unit. An agent will respond within 24-48 hours (excluding holidays or weekends) Thank you! Related articles How to Reach us / Hours of Live Agents How do I get a replacement unit? What is iOttie's Warranty Policy? The tightening nut/ screw has broke on my mount. What do I do? Is there a way that I purchase parts for my product separately instead of buying a brand new unit? Comments 0 comments Article is closed for comments.