If your iOttie won't stick or to simply restore/ clean the sticky gel on your suction cup, all you need to do is rinse with warm water (while massaging the cup) and let it air dry! This will bring it back to mint condition!
- If you believe your sticky suction cup is full gone/not sticking you may claim the product's warranty to obtain a replacement following this link: https://www.iottie.com/support/customerservice
- If you have something stuck to your suction cup (paper, plastic, tissue, etc) OR if your suction cup has melted due to excessive heat. Please reach out to us so we may assist you further in regards to removal or replacement by submitting a request following this link: https://iottie.zendesk.com/hc/en-us/requests/new
- PLEASE NOTE: the suction cup itself cannot be removed or replaced. If you feel it needs to be restored please rinse with warm water and let it air dry. If this does not work you can always reach out to us and we can replace your base under warranty!